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Portfolio Writing samples are available upon request. Resume - Melissa J McKechnie
Education
California State University, Fullerton
Graduate Program: English
Graduate Emphasis: Language, Rhetoric, and Writing
Bachelor of Arts Degree received 06/97
Master of Arts Degree received 06/99
Grade Point Average: 3.6
Skills Summary
Advanced Software Tools: Microsoft SharePoint, FrameMaker 5.0, Adobe Photoshop, Adobe Acrobat 4.0, Allaire Homesite 4.0 HTML Editor, Snag-It Screen Capture, Visio, RoboHelp, HTML Help, Microsoft Power Point, Microsoft Word 97, 98, 2000, and Windows NT. Lead writer on multiple, simultaneous, projects. Main responsibilities include:
interviewing design engineers on product functionality
testing the product while creating documentation and report findings to design team
creating user manuals, service guides, administrator guides, customer release notes, and internal documents specific to each product
Use of an advanced screen capture system to capture real-time data from a DOS- based software program running on a separate computer system.
Coordinate with on-site and global teams for efficient documentation release and publication to meet customer commitments.
Professional Employment June 1 2006 to present | Pacific Capital Bancorp, Santa Barbara, CA
Technical Writer – Project Management Office • Create templates for project management and standard operating procedures for the Project Management Office in the bank.
• Create templates in Microsoft SharePoint for project management sites to standardize project management practices throughout the bank, as well as create templates for Department sites.
• Manage end-user permissions as the SharePoint User Administrator.
• Create SharePoint Quick Reference Guides, FAQs, training guides, and act as technical support for SharePoint. | September 2005 to June 1 2006 | Beanstalk Publications – Santa Barbara, CA
Technical Writing Consultant – Pacific Capital Bancorp
• Independent technical writing consultant
• Create training for HP Service Desk implementation for PCB employees, including online HTML training, quick reference guides, and classroom training materials.
• Create Standard Operating Procedures for IT ITIL processes, including Incident Management, and assisted in developing the Project Management framework. | February 2005 to October 2005 | Beanstalk Publications – Santa Barbara, CA
Technical Writing Consultant – Cameron Health, Inc.
• Independent technical writing consultant
• Create five end-user manuals for subcutaneous internal cardio defibrillator equipment by independently researching engineering documentation, interviewing clinical staff, and working with clinical specialist on site. | June 2004 to October 2005 | Beanstalk Publications – Santa Barbara, CA Technical Writing Consultant – Santa Barbara Infrared, Inc. • Independent technical writing consultant
• Create end-user documentation for infrared test equipment by independently researching engineering documentation, interviewing engineers, and participating in relevant project meetings.
• Design and implement processes and standards for documentation publication.
• Create templates for contract company to be used by future writers | May 2000 to June 2004 | GE Medical Systems – Information Technology / VitalCom Inc., Tustin, CA
Technical Writer
• Create end-user documentation for a Frequency Hoping Spread Spectrum (FHSS) patient monitoring system that runs within the newly defined FCC WMTS (Wireless Medical Telemetry Service) rule. Documentation types include user manuals, administrator guides, service (both internal and external) manuals, quick reference guides, customer release notes, training materials, and marketing specification sheets.
• Create end-user documentation that is designed for use at hospital sites and that is useful for the specific roles of each type of user (i.e. nurse, physician, biomed, administrator, etc.).
• Design and write HTML Help for medical telemetry software
• Create documentation for all projects released at this facility by independently researching engineering documentation, interviewing engineers, and participating in relevant project meetings.
• Design and implement processes and standards for documentation publication.
• Green Belt certified in Six Sigma. | November 1999 to May 2000 | Dott Professional and Technical Services, Austin, TX
Web Designer
• Assisted in the overall design concept of the Texas State Comptroller’s Office website.
• Designed and Programmed individual web pages for the Comptroller website using the Homesite 4.0 HTML text editor.
• Worked closely with training department to design Computer Based Training for several state tax applications by participating in meetings, interviewing government employee trainers, and coordinating training requirements.
• Created HTML and Javascript based Computer Based Training for new tax regulations on which government employees were required to be trained. | August 1998 to January 1999 | California State University, Fullerton, Fullerton, CA
Writing Center Tutor and Graduate Assistant
• Worked one-on-one, and in small groups, with students from various departments across the campus.
• Discussed the various strategies on how to improve each individual student’s writing.
• Focused on improving the process of student writing (freewriting and brainstorming), organization, and grammar.
• Discussed research strategies for finding strong composition topics. This included hands-on research at the campus library and navigating the internet for relevant material.
• Assisted instructor in teaching English 099, Freshman Composition. Worked with students in small groups, instructed the class as a whole, worked with ESL (English as a Second Language) students individually, and conducted after-class special topic sessions. |
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